Terms and Conditions

1. Introduction

These terms and conditions govern your use of the VQ Solutions website and the services we provide. By accessing our website or using our services, you agree to be bound by these terms.

VQ Solutions Ltd is a company registered in England and Wales. Our registered office is in the United Kingdom.

2. Definitions

• "We", "us", "our" refers to VQ Solutions Ltd
• "You", "your" refers to the user of our website or services
• "Services" refers to apprenticeship programmes, training courses, and related educational services
• "Website" refers to www.vqsolutions.co.uk and all associated pages
• "LMS" refers to our Learning Management System accessible to registered learners

3. Use of Website

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches any applicable local, national or international law or regulation
• Use the website in any way that is unlawful or fraudulent
• Transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material
• Knowingly transmit any data, send or upload any material that contains viruses or any other harmful programs
• Attempt to gain unauthorised access to our website, servers, computers or databases

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of VQ Solutions Ltd or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or in any way exploit any of the content on this website without our prior written consent.

5. Course Enrolment and Services

5.1 Apprenticeship Programmes

Enrolment on apprenticeship programmes is subject to eligibility criteria, funding availability, and employer agreement. We reserve the right to refuse enrolment where eligibility criteria are not met.

5.2 Professional Qualifications and Short Courses (Commercially Funded)

By enrolling on a commercially funded course (including CIPD Level 3 and Level 5 qualifications), you are entering into a binding financial commitment to pay the full course fee. Course fees are non-refundable. We use Stripe to process payments securely.

Upon enrolment, you will be granted immediate access to our online learning platform and course materials. As digital content is made available to you at the point of enrolment, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 is waived, as outlined in Section 7 below.

Completion Timeframes: Learners enrolling on CIPD Level 3 and Level 5 commercial courses have 24 months from the date of enrolment to complete their qualification. After this period, access to learning materials and tutor support will expire, and re-enrolment may be required to continue. This timeframe ensures learners benefit from current course content and maintains the quality of our support.

5.3 Learning Management System (LMS)

Registered learners will be provided with login credentials to access our LMS. You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

6. Payments

Where payment is required for our services, we use Stripe as our payment processor. By making a payment, you agree to Stripe's terms of service. We do not store your full payment card details on our servers.

All prices are quoted in GBP (£) and are inclusive of VAT where applicable.

6.1 Payment Plans for CIPD Qualifications

We offer payment plans to learners enrolled on CIPD programmes, allowing you to spread the cost of your qualification over several months. A payment plan is a convenience offered by VQ Solutions and does not alter your obligation to pay the full course fee. By enrolling on a payment plan, you enter into a binding agreement and accept the following terms:

• Full Fee Obligation: You are committed to paying the total course fee in full, regardless of whether you complete the course, withdraw, or cease studying. Choosing not to continue your studies does not release you from this financial obligation. The full course fee remains due and payable.
• No Cancellation of Payment Plan: Payment plans cannot be cancelled, paused, or renegotiated once enrolment is confirmed and access to course materials has been provided. Missed or failed payments may result in the remaining balance becoming immediately due in full.
• Early Completion: If you complete your qualification before your payment plan has finished, we will cancel your subscription and invoice the remaining balance in full. Your certificate will be released once the outstanding balance has been paid.
• Debt Recovery: If payments are not maintained, we reserve the right to refer the outstanding balance to a debt recovery agency. You will be liable for any reasonable costs incurred in recovering the debt.
• Certificate Release: Certificates, results, and completion documentation will only be issued once the full course fee has been received. We reserve the right to withhold certification until all outstanding payments have been settled.

7. Cancellation and Refunds

7.1 Commercially Funded Courses (CIPD and Other Qualifications)

All commercially funded course fees are non-refundable. By enrolling on a commercially funded course, you acknowledge and agree that:

• Access to course materials, our online learning platform, and tutor support is provided immediately upon enrolment
• In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you expressly consent to the provision of digital content and services before the end of the 14-day cancellation period, and you acknowledge that this means you lose your right to cancel
• No refunds will be given once enrolment is confirmed and course access has been granted, regardless of the reason for withdrawal
• Deciding not to complete your course, changing your mind, or being unable to dedicate sufficient time to your studies does not entitle you to a refund or release from payment
• Where you are paying by instalments, you remain liable for the full course fee even if you choose to withdraw or stop studying (see Section 6.1)

We strongly recommend that you carefully consider your commitment before enrolling. If you have any questions about the course content, time commitment, or suitability, please contact us before making your purchase.

7.2 Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would ordinarily have a 14-day cooling-off period for distance purchases. However, by enrolling on a course and accessing digital course content, you expressly agree that the supply of digital content and services begins immediately. You therefore waive your 14-day cancellation right. This is confirmed at the point of checkout before payment is taken.

7.3 Exceptional Circumstances

In genuinely exceptional circumstances (such as serious illness supported by medical evidence), we may at our sole and absolute discretion consider a request to defer your studies. This does not constitute a refund or cancellation of your financial obligation. Any request must be made in writing to our office.

7.4 Funded Apprenticeship Programmes

For government-funded apprenticeship programmes, withdrawal procedures are governed by Department for Education (DfE) funding rules and employer agreements. These terms do not apply to funded apprenticeship programmes.

8. Limitation of Liability

To the fullest extent permitted by law, VQ Solutions Ltd excludes all liability for any loss or damage arising out of or in connection with your use of our website or services.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Third-Party Links and Services

Our website may contain links to third-party websites, including but not limited to:

• YouTube (for embedded video content)
• Bookwhen (for course booking)
• Social media platforms

We have no control over the content of these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use and protect your personal data.

11. Changes to Terms

We may revise these terms at any time by amending this page. Please check this page regularly to take notice of any changes we make, as they are binding on you.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these terms and conditions, please contact us: