HR Support Apprenticeship
Course
About
The Level 3 HR Support Apprenticeship, is a 12-month programme designed for apprentices to develop the knowledge, skills, and behaviour to advise managers on a wide range of HR issues through the employee lifecycle to company policy and current law. Learners are supported throughout by our skilled and knowledgeable course mentors. Access is provided to our award-winning learning management system, full of engaging learning material, including videos, voice explainers, and handouts. Learners can also access over 30 tutor-led live online classes.
Typical Job Roles<
HR Advisor | Recruitment Coordinator | Employee Relations Assistant | Training and Development Coordinator | HR Administrator | Payroll Assistant | Talent Acquisition Specialist | HR Analyst | Benefits Coordinator | Diversity and Inclusion Assistant
Course Overview
This HR Support Apprenticeship programme is designed to develop a comprehensive understanding of the business environment and HR's pivotal role within it. Apprentices will learn about the organisational structure, products, services, and the sector in which the business operates. They will gain knowledge of HR legislation and policies specific to their sector, understand the organisation's HR policy framework, and acquire a solid grounding in the HR systems and processes used within the company. Skills development is key, focusing on delivering exceptional customer service to managers, solving HR-related problems, and communicating effectively across various platforms. Apprentices will also engage in teamwork, process improvement, and managing HR information, ensuring they can support the HR function efficiently. Personal development is encouraged through continuous learning about business and HR practices updates, and apprentices are expected to actively seek and respond to feedback to enhance their professional growth and effectiveness in their role.
Cost and Funding
The funding limit set for this qualification is £4500. This can be fully funded through the Apprenticeship Levy. For Non-Levy payers, it is fully funded for anyone under 22 years of age and up to 95% government-funded for anyone aged 22+
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Typical Programme Length
12 Months
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Programme Level
Level 3
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Delivery Method
Blended Learning through online learning, live tutor-led classes and 1 to 1 mentoring.
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End Point Assessment
Project and a Professional Discussion
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Professional Recognition
HR Support Certificate
Associate membership of the Chartered Institute of Personnel and Development
Funding
Apprenticeship Levy paying employers can use their funds for this programme. Employers not paying the Levy can get up to 95% funding.
Curriculum
The curriculum aligns with the apprenticeship standard and is delivered through one-to-one mentoring, live tutor-led lessons, and learning material in the learning management system. All learners typically complete the entire curriculum, but where prior learning and/or experience has taken place, a reduced curriculum will be discussed.
| Title | Description |
|---|---|
| Business Understanding | Understands the organisational structure, its products, services, and the sector it operates within. Knows where their role fits, the organisation's values, and how they apply to their role. |
| HR Legislation and Policy | Has a basic understanding of HR in their sector, including unique features. Well-versed in HR legislation and the organisation's HR policy framework. Understands the HR policies relevant to their role and knows where to find expert advice. |
| HR Function | Understands the role and focus of HR within the organisation, including its business plan/priorities and how these relate to their role. |
| HR Systems and Processes | Knowledgeable about the systems, tools, and processes used in the role, including the organisation's core HR systems and the standards to be met. |
| Skills | What is required |
| Service Delivery | Delivers excellent customer service on various HR queries, primarily to managers, providing solutions, advice, and support. Plans and organises work to meet KPIs and company policies, often working independently. |
| Problem-Solving | Employs questioning and active listening to understand requirements and establish root causes, developing HR solutions. Takes ownership of issues through to resolution, escalating complex situations as needed. |
| Communication & Interpersonal | Effectively communicates with customers and colleagues through various media, adapting style to the audience. Builds trust and handles conflict and sensitive HR situations professionally and confidentially. |
| Teamwork | Supports colleagues and collaborates within HR to achieve results. Maintains strong working relationships within the team and across HR. |
| Process Improvement | Identifies and acts on opportunities to improve HR performance and service within their role's authority. Supports the implementation of HR changes and projects with the business. |
| Managing HR Information | Maintains required HR records as part of services delivered. Prepares and interprets reports and management information from HR data. |
End Point Assessment
The endpoint assessment for apprentices focuses on meeting the standard requirements demonstrated through work completed during the apprenticeship. It occurs in the final 3-4 months and includes a Consultative Project and a Professional Discussion, with the project content agreed upon by the Employer, Training Provider, and Independent Assessment Organisation. The Professional Discussion, conducted after the project is reviewed and marked, addresses Skills and Behaviours, along with any Knowledge and Skills not covered in the project, using a standard question bank provided by the Independent Assessment Organisation.