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Operations Manager

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Our Operations/Departmental Manager programme is designed to equip managers with the knowledge and skills needed to manage staff, resources, finance, recruitment, information and operations. They will develop project management skills and learn to develop themselves professionally. Throughout the programme, they will be supported by a course mentor who will give them the knowledge and skills that they need as a senior manager. This is a 20-month programme leading to an endpoint assessment of a portfolio, a project and a presentation.

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An operations/departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation's strategy. They are accountable to a more senior manager or a business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Roles may include Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

Over the 20 month programme, the manager will cover a variety of topics allowing them to contribute to, and create, strategic plans alongside the creation and development of business plans which will be integral to your business’s progression. As part of this programme, Managers will learn to manage projects, lead and manage teams, manage change, talent management and support others through mentoring and coaching. We have worked with employers to develop an innovative and exciting programme which will benefit both Managers and businesses.

How is the apprenticeship delivered?

This apprenticeship is delivered through online classes, using our outstanding learning management system and individual mentor support.

Completing the apprenticeship

This is an apprenticeship standard so all apprentices have to go through the endpoint assessment process, also known as EPA. To complete the endpoint, apprentices will be required to:

  •  Have a professional discussion, underpinned by a portfolio of evidence
  • Plan and manage a project and present this to the endpoint assessor.

Apprenticeship Standard

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