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Operations Manager Apprenticeship

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Our Operations/Departmental Manager programme is designed to equip managers with the knowledge and skills needed to manage staff, resources, finance, recruitment, information and operations. They will develop project management skills and learn to develop themselves professionally. Throughout the programme, they will be supported by a course mentor who will give them the knowledge and skills that they need as a senior manager. This is a 20-month programme leading to an endpoint assessment of a portfolio, a project and a presentation.

Typical Job Roles

Operations Manager | Regional Manager | Divisional Manager | Department Manager | Specialist Managers | Project Coordinator | Senior Team Leader | Strategy Implementation Manager

Course Overview

This comprehensive course is designed for those aiming to excel in operations or departmental management across various sectors, including private, public, and voluntary. It prepares you to manage teams and projects effectively, align with organisational strategic objectives, and take on key roles such as Operations Manager, Regional Manager, or Department Manager. The curriculum covers various topics, from project management and team leadership to adapting to change and managing finances and resources. You'll also learn about talent management, coaching, and mentoring techniques. By the end of the course, you'll possess the essential knowledge, skills, and behaviours needed to implement operational or departmental strategies and lead robust teams, positioning you for success in dynamic managerial roles.

Cost and Funding

The funding limit set for this qualification is £7000. This can be fully funded through the Apprenticeship Levy. For Non-Levy payers, it is fully funded for anyone under 22 years of age and up to 95% government-funded for anyone aged 22+ 

Typical Programme Length

20 Months

Programme Level

Level 5

Delivery Method

Blended Learning through online learning, live tutor-led classes and 1 to 1 mentoring.

End Point Assessment

Professional discussion, underpinned by a portfolio of evidence
Project proposal, presentation and questioning 

Professional Recognition

Operations Manager Apprenticeship Certificate. Full members with the Chartered Management Institute and/or the Institute of Leadership and Management. Those with 3 years of management experience can apply for Chartered Manager status through the CMI.


Apprenticeship Levy paying employers can use their funds for this programme. Employers not paying the Levy can get up to 95% funding. 

Benefits to Apprentices

  • Apprentices acquire a broad set of management skills, including strategic planning, project management, and resource allocation, essential for career advancement in operations or departmental management.
  • Apprentices can access our award-winning learning management system, which offers a rich array of learning materials, including videos, voice explainers, and handouts, ensuring a dynamic and engaging learning experience.
  • Apprentices can access over 30 live tutor-led classes online. They are also supported by experienced course mentors who will guide them throughout the programme.
  • Upon completion, apprentices receive the Operations Manager Apprenticeship Certificate. They are full members of the Chartered Management Institute and/or the Institute of Leadership and Management. Those with three years of management experience can apply for Chartered Manager status through the CMI.

Benefits to Employers

  • Apprenticeship Levy-paying employers can fully fund the programme.
  • Non-Levy payers can receive fully funded training for anyone under 22 years old and up to 95% government funding for those over 22.
  • Employers benefit from having well-trained managers who can oversee operations or departments efficiently, aligning with the organisation's strategic goals.
  • Skilled managers lead to more effective, motivated, and cohesive teams, which can improve overall productivity and results.
  • Apprentices trained in strategic objectives and operational plans contribute to the organisation’s overall strategic alignment and success.
  • Managers trained through the apprenticeship are often equipped to suggest and implement innovative solutions and improvements, driving the organisation forward.
  • Developing internal candidates for management roles helps ensure a pipeline of capable leaders ready to step up, reducing recruitment costs and enhancing continuity.
  • Investing in apprenticeships can produce a high return on investment through improved operational efficiencies and reduced employee turnover.

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