HR Support Apprenticeship
Course
About
Our HR Support Apprenticeship is designed to equip participants with the fundamentals required to work in any Human Resources environment. Throughout the programme, apprentices will develop knowledge and skills in areas such as HR practitioner effectiveness, recruitment and resourcing talent, performance management and HR legislation. HR Support Apprentices will typically be taking ownership of providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. This 12-month programme is delivered through one-to-one mentoring, over 30 live tutor-led online classes, and access to our state-of-the-art LMS packed full of HR learning material.
HR Professionals
HR professionals in this role are generally employed in medium to large organisations as part of the HR team, offering direct support to managers and employees. Alternatively, they may be an HR Manager in a smaller organisation. Their diverse responsibilities include responding to everyday enquiries, delivering HR advice, and managing various HR processes. These processes cover a wide spectrum, from basic transactions to more complex tasks, encompassing recruitment to retirement. They are also responsible for maintaining HR records through various systems, supplying pertinent HR information, and collaborating with the business on HR-related changes.
These HR professionals are often tasked with guiding managers on various HR matters, relying on company policy and current law to provide compliant advice. This role is crucial as missteps could lead to legal risks or employment tribunals. In larger organisations, their duties might extend to managing a small team. However, it's important to note that this aspect of team management is not included in this apprenticeship's scope and should be addressed separately by the employer.
Typical Job Roles
- HR Advisor
- Recruitment Coordinator
- Employee Relations Assistant
- Training and Development Coordinator
- HR Administrator
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Typical Programme Length
12 Months
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Programme Level
Level 3
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Delivery Method
Blended Learning through online learning, live tutor-led classes and 1 to 1 mentoring.
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End Point Assessment
Knowledge Test, Project Presentation, Portfolio and Professional Discussion
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Professional Recognition
HR Support Administrator Certificate
Associate membership of the Chartered Institute of Personnel and Development (CIPD)
Funding
Apprenticeship Levy paying employers can use their funds for this programme. Employers not paying the Levy can get up to 95% funding.
Curriculum
The curriculum aligns with the apprenticeship standard and is delivered through one-to-one mentoring, live tutor-led lessons and learning material in the learning management system. All learners typically complete the entire curriculum, but where prior learning and or experience has taken place, then a reduced curriculum will be discussed.
| Title | Description |
|---|---|
| Business Understanding | Understands the organisational structure, its products, services, and the sector it operates within. Knows where their role fits, the organisation's values, and how they apply to their role. |
| HR Legislation and Policy | Has a basic understanding of HR in their sector, including unique features. Well-versed in HR legislation and the organisation's HR policy framework. Understands the HR policies relevant to their role and knows where to find expert advice. |
| HR Function | Understands the role and focus of HR within the organisation, including its business plan/priorities and how these relate to their role. |
| HR Systems and Processes | Knowledgeable about the systems, tools, and processes used in the role, including the core HR systems of the organisation and the standards to be met. |
| Skills | What is required |
| Service Delivery | Delivers excellent customer service on various HR queries, primarily to managers, providing solutions, advice, and support. Plans and organises work to meet KPIs and company policies, often working independently. |
| Problem-Solving | Employs questioning and active listening to understand requirements and establish root causes, developing HR solutions. Takes ownership of issues through to resolution, escalating complex situations as needed. |
| Communication & Interpersonal | Effectively communicates with customers and colleagues through various media, adapting style to the audience. Builds trust and handles conflict and sensitive HR situations professionally and confidentially. |
| Teamwork | Supports colleagues and collaborates within HR to achieve results. Maintains strong working relationships within the team and across HR. |
| Process Improvement | Identifies and acts on opportunities to improve HR performance and service within their role's authority. Supports the implementation of HR changes and projects with the business. |
| Managing HR Information | Maintains required HR records as part of services delivered. Prepares and interprets reports and management information from HR data. |
End Point Assessment
The endpoint assessment for apprentices focuses on meeting the standard requirements demonstrated through work completed during the apprenticeship. It occurs in the final 3-4 months and includes a Consultative Project and a Professional Discussion, with the project content agreed upon by the Employer, Training Provider, and Independent Assessment Organisation. The Professional Discussion, conducted after the project is reviewed and marked, addresses Skills and Behaviours, along with any Knowledge and Skills not covered in the project, using a standard question bank provided by the Independent Assessment Organisation.
Value to Apprentices
The value of this apprenticeship programme lies in its comprehensive approach to professional development, blending practical work experience with structured learning. Apprentices gain hands-on experience through the Consultative Project, applying their knowledge and skills in a real-world context, which is crucial for their role per the standards set. The Professional Discussion further complements this learning by enabling them to articulate and reflect on their skills, knowledge, and behaviours, ensuring a well-rounded understanding of HR practices. This combination of applied learning and reflective assessment equips apprentices with both the practical abilities and the critical thinking skills necessary for career advancement in human resources.
Value to Employers
Employers stand to greatly benefit from enrolling an existing employee or hiring an HR support apprentice due to the programme's dual focus on practical skill application and comprehensive understanding of HR principles. By participating in this programme, apprentices develop a deep understanding of HR functions, legislation, and best practices, which they can directly apply to improve HR processes within the organisation. This enhances the efficiency and effectiveness of the HR department and ensures compliance with current laws and policies, reducing legal risks. Furthermore, the structured learning and development of critical thinking skills in apprentices foster a proactive and knowledgeable HR workforce capable of addressing complex HR issues and contributing to the organisation's strategic goals. This investment in employee development also positively impacts employee engagement and retention, making it a valuable addition to any organisation's HR strategy.